KIEHL'S AT
YOUR SERVICE
Expert service has always been at the heart of everything we do – that’s why our online and in-store services are committed to helping you discover your healthy skin solutions. Explore services that are designed to be personal, innovative, and driven by science.
ONLINE SERVICES
LEAVE IT TO THE PROS
A Kiehl's Skin Pro is one of over 4,700 expertly trained skincare consultants in 67 countries who are dedicated to solving any of your skin concerns*. They are a hallmark of our commitment to service, as they have since the 1970s, Kiehl's Skin Pros wear a white lab coat - a nod to Kiehl's pharmaceutical heritage - and treat you to personalised, friendly skincare services online & in-store.
*Employee & Distribution Data Recorded February 2022
LEAVE IT TO DR. NANCY
A trusted expert in the beauty industry, Dr. Nancy Ilaya has served as Kiehl's Scientific Director since 2019, where she plays a pivotal role in our scientific communication, clinical testing, and product development.
OUR KIEHL'S SKIN PRO'S PICKS
Discover some of their favourite formulas and start your journey to healthy skin.
Ultra Facial Cream
Our #1 face cream uniquely formulated for all skin types, with over 3000 5-Star Reviews!
Retinol Skin-Renewing Daily Micro-Dose Serum
A potent anti-wrinkle serum with Retinol that visibly reduces wrinkles, firms skin, evens skin tone, and smoothes texture with minimal discomfort.
Retinol Fast Release Wrinkle-Reducing Night Serum
A powerful Retinol night serum that helps accelerate skin surface cell renewal to visibly improve fine lines, wrinkles and deep wrinkles.
Midnight Recovery Concentrate Moisturizing Face Oil
Discover our #1 nighttime face oil featuring a 99.4% naturally derived formula to replenish & restore skin while you sleep.
Super Multi-Corrective Cream SPF 30
A multi-targeted anti-ageing moisturiser with SPF 30.
Facial Fuel Energizing Scrub
An efficient facial scrub for men that exfoliates and smoothes skin.
in-store services
Derma-Reader Skin Analysis
Go deep with our in-store technology that measures subsurface and surface concerns —plus enjoy our expert recommendations. Book a consultation in-store with a Kiehl’s Skin Pro and receive a skincare routine designed just for you.
SKIN CONSULTATION WITH ASSESSMENT TOOLS
Meet with a Kiehl’s Skin Pro in person at your nearest store to receive a Healthy Skin Consultation with our advanced assessment tools which measure your skin's hydration level and skin barrier strength.
Receive an in-depth assessment and personalised formula recommendations best fit for your skin.
BEAUTY ROOM FACIAL TREATMENTS
From the Express Skin Boosting Facial to our signature Prescriptive Facial, our 6 facial treatments are prescriptively tailored to your specific skin type and needs. Book your favourite facial service in one of our beauty rooms to give your skin what it deserves.
Only available in our Broadgate, Monmouth Street and Battersea PowerStation boutiques.
online services
VIRTUAL HEALTHY SKIN CONSULTATION
Connect one-on-one over video call with a Skin Pro from the comfort of your home.
Get your skin virtually assessed and receive the best formula recommendations for your skin.
Retinol Skin-Renewing Daily Micro-Dose Serum
A potent anti-wrinkle serum with Retinol that visibly reduces wrinkles, firms skin, evens skin tone, and smoothes texture with minimal discomfort.
Midnight Recovery Concentrate Moisturizing Face Oil
Discover our #1 nighttime face oil featuring a 99.4% naturally derived formula to replenish & restore skin while you sleep.
Creamy Eye Treatment with Avocado
A hydrating, anti-fatigue eye cream that smooths and re-invigorates the look of dull, tired eyes.
Ultra Facial Cream
Our #1 face cream uniquely formulated for all skin types, with over 3000 5-Star Reviews!
Rare Earth Deep Pore Cleansing Mask
A purifying clay face mask that helps skin feel detoxified and helps diminish the appearance of pores.
Calendula Herbal-Extract Toner
A soothing alcohol-free toner infused with Calendula petals.
Ultra Facial Oil-Free Gel Cream
A gel moisturiser for oily skin and normal skin.
Creme de Corps
A rich, non-greasy body lotion with Cocoa Butter, Squalane and Beta-Carotene.
THE KIEHL'S INSTANT SKIN READER
Now you can Try Before You Buy
Get started on your journey to healthier-looking skin! Simply scan the QR code, take a selfie, and watch our Instant Skin Reader tool scan your face. Our unique, expert technology identifies facial areas to target and recommends a personalised routine to help achieve your healthiest-looking skin.
Now with our Try Before You Buy service, you can receive a four-step recommended sample skin routine by post.
DISCOVER MORE ONLINE SERVICES
Chat with an Expert
Need help now? Chat with a Skincare Expert, click Ask a Kiehl's Beauty Expert button below.
DELIVERY SERVICES
Kerbside Pickup
Call or email your local store.
The team will pack your order for you and you can collect it outside the store.
*Please note this service is only available in our Kiehl’s boutiques and is not available in department stores.
